Terms & Conditions

Important notice: please read carefully before using the website.

This terms of use agreement (the “Terms of Use” or the “agreement”) (together with the documents referred to in it) is a legal agreement between you and @GoSimpleTax Limited of 5 Cromwell Court, Oldham OL1 1ET (“GoSimpleTax”, “us” or “we”) for the use of this website: https://www.gosimpletax.com and http://www.gosimplesoftware.co.uk (the “Website”). This Website requires a reasonably modern browser such as Internet Explorer version 9 or newer, Google Chrome, Safari or Mozilla Firefox. By using the Website or clicking on the “accept” button below you agree to the terms of this agreement which will bind you. If you do not agree to the terms of this agreement, please refrain from using our Website.


1.1 In consideration of you agreeing to abide by the terms of this agreement, we hereby grant to you a non-exclusive, non-transferable licence to use the Website on the terms of this agreement.

1.2 Access to the Website is permitted on a temporary basis for your private purposes only and we reserve the right to withdraw or amend the service we provide on the Website without notice (see below). We will not be liable if for any reason the Website is unavailable at any time or for any period.

1.3 From time to time, we may restrict access to some parts of the Website, or our entire site, to users who have registered with us.

1.4 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

1.5 You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms and that they comply with them.

1.6 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack.

1.7 If you breach clause 1.6, you will be committing a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

1.8 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.


2.1 You may link to the Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

2.2 Subject to clause 2.1, you must not establish a link from any website that is not owned by you.

2.3 The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the home page. We reserve the right to withdraw linking permission without notice.

2.4 If you wish to make any use of material on the Website other than that set out above, please address your request to [email protected]


3.1 Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.


4.1 We aim to update the Website regularly and may change the content at any time. If the need arises, we may suspend access to the Website, or close it indefinitely. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.


5.1 Except as expressly set out in this agreement or as permitted by any local law, you undertake: (a) not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the Website or your access to the Website; (b) not to make alterations to, or modifications of, the whole or any part of the Website nor permit the Website or any part of it to be combined with, or become incorporated in any other programs or websites; (c) not to disassemble, decompile, reverse engineer or create derivative works based on the whole or any part of the Website. (d) to include the copyright notice of GoSimpleTax on all entire and partial copies of the Website in any form; or (e) not to provide, or otherwise make available, the Website in any form, in whole or in part (including, but not limited to, program listings, object and source program listings, object code and source code) to any person without prior written consent from GoSimpleTax.

5.2 You agree that when using the Website you will comply with all applicable laws and this agreement. In particular, but without limitation, you agree not to: (a) use the Website in any unlawful manner or in a manner which promotes or encourages illegal activity including (without limitation) tax fraud; or (b) attempt to gain unauthorised access to the Website or any networks, servers or computer systems connected to the Website.

5.3 You agree to indemnify us in full and on-demand from and against any loss, damage, costs or expenses which GoSimpleTax suffer or incur directly or indirectly as a result of your use of the Website otherwise than in accordance with this agreement or any applicable laws, including (without limitation) providing GoSimpleTax with false, inaccurate or misleading information.

5.4 You warrant to us that all the information you provide to GoSimpleTax is true and accurate to the best of your knowledge.

5.5 By accepting these Terms and Conditions, you agree to receive automated and regular email communications. These email communications will contain relevant information pertinent to software usage. You may opt-out of these email communications at any time by logging into your software account and selecting opt-out, or you can click the unsubscribe option at the footer of any email communications.


6.1 You acknowledge that we are the owner or the licensee of all intellectual property rights on the Website and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

6.2 The trademarks, service marks, and logos (“Trade Marks”) contained on or on the Website are owned by @GoSimpleTax Limited, our group companies or third party partners of GoSimpleTax. You cannot use, copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit or disseminate the Trade Marks without the prior written consent of GoSimpleTax, the relevant group company or the relevant third party partner of GoSimpleTax.

6.3 Our status (and that of any identified contributors) as the authors of material on the Website must always be acknowledged.

6.4 You must not use any part of the materials on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.

6.5 If you print off, copy or download any part of the Website in breach of these terms of use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


7.1 You acknowledge that the Website has not been developed to meet your individual requirements and that it is, therefore, your responsibility to ensure that the facilities and functions of the Website meet your requirements.

7.2 You acknowledge that the Website may not be free of bugs or errors and you agree that the existence of any minor errors shall not constitute a breach of these Terms of Use.

7.3 Use of the Website is at your own risk. The Website is provided on an “as is” basis. GoSimpleTax does not warrant or guarantee that the Website and all or part of its contents will be always available or that its use will not be interrupted.


8.1 You acknowledge that Her Majesty’s Revenue and Customs (“HMRC”) may require certain information to be provided in a paper form. It is your responsibility to ensure you comply with this any all other HMRC requirements. GoSimpleTax accepts no liability for failure to comply with any HMRC requirements.

8.2 You must ensure all information sent to HMRC is proper and complete. If for any reason HMRC cannot view the contents of the attachments, or they are not proper and complete, the obligation to make a return may not be satisfied. GoSimpleTax accepts no liability if the information is not proper and complete through the fault of you.

8.3 You acknowledge it is your responsibility to ensure that any tax return is submitted and received by HMRC, on or before the due date. While GoSimpleTax makes all commercially reasonable efforts to ensure tax returns are submitted quickly, we accept no liability for tax returns which are not received by HMRC or are received after the due date.

8.4 You acknowledge it is your responsibility to ensure that payment is received by HMRC, and has cleared into the HMRC account, on or before the due date. Failure to do so may result in interest and/or a surcharge to which GoSimpleTax shall not be liable.

8.5 You acknowledge that by submitting information to HMRC, your details may also be stored on HMRC systems and will be governed by the HMRC privacy policy. You understand that GoSimpleTax has no control over HMRC policies.

8.6 You acknowledge that in order to submit tax returns to HMRC, verify your identity and authenticate the information provided to HMRC you must provide to us the relevant passwords, ID numbers, other special access features provided to you by HMRC, or other forms of identity verification.

8.7 You acknowledge that by registering and using us, GoSimpleTax may act as an HMRC tax agent to submit your tax return to HMRC on your behalf.


9.1 You acknowledge that commentary and all other materials available on the Website are not intended to amount to tax, financial, legal or any other type of advice. GoSimpleTax disclaims all liability and responsibility whatsoever arising from any reliance placed on such materials by any visitor to the Website, or by anyone who may be informed of any of its contents. To avoid any doubt, GoSimpleTax is not qualified to provide tax, financial, legal or any other type of professional advice.


10.1 This clause sets out the entire financial liability of the parties (including any liability for the acts or omissions of their respective employees, agents and subcontractors) to each other in respect of: (a) any breach of this agreement however arising; (b) any use made of the Website by you, or of any product or service offered by GoSimpleTax on the Website; and (c) any representation, statement or tortious act or omission (including negligence) arising under or in connection with this agreement

10.2 Nothing in this agreement shall limit or exclude the liability of either party for: (a) death or personal injury resulting from negligence; or (b) fraud or fraudulent misrepresentation; or (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979; or (d) breach of section 2 of the Consumer Protection Act 1987; or (e) the deliberate default or wilful misconduct of that party, its employees, agents or subcontractors.

10.3 Without prejudice to clause 10.2, and to the maximum extent permitted by law: (a) GoSimpleTax disclaims all liability whatsoever, whether arising in contract, tort (including negligence) or otherwise in relation to the use of the Website; and (b) all implied warranties, terms and conditions relating to the Website (whether implied by statute, common law or otherwise), including (without limitation) any warranty, term or condition as to accuracy, completeness, satisfactory quality, performance, fitness for purpose or any special purpose, availability, non-infringement, information accuracy, interoperability, quiet enjoyment and title are, as between GoSimpleTax and you, hereby excluded. In particular, but without prejudice to the foregoing, we accept no responsibility for any technical failure of the internet and/or the Website; or any damage or injury to users or their equipment as a result of or relating to their use of the Website. Your statutory rights are not affected.

10.4 Subject to clause 10.2 and clause 10.3, GoSimpleTax’s maximum aggregate liability under or in connection with this agreement, or any collateral contract, whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to a sum equal to £50.

10.5 This agreement sets out the full extent of GoSimpleTax’s obligations and liabilities in respect of the Website and the supply of the services through the Website. In particular, there are no conditions, warranties, representations or other terms, express or implied, that are binding on GoSimpleTax except as specifically stated in this agreement. Any condition, warranty, representation or other terms concerning the Website which might otherwise be implied into, or incorporated in, this agreement, or any collateral contract, whether by statute, common law or otherwise, is hereby excluded to the fullest extent permitted by law.

10.6 GoSimpleTax makes every attempt to ensure the accuracy and reliability of the information contained on the Website but this information should not be relied upon as a substitute for formal advice from HMRC. The materials contained on the Website are provided for general information only and do not constitute any form of advice.

10.7 The material displayed on the Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude: (a) All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. (b) Any liability caused to you as a result of a tax investigation by HMRC or any other legal or tax authority. (c) Any liability incurred by any user in connection with any missed deadline imposed by HMRC or any other legal or tax authority. (d) Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Website or in connection with the use, inability to use, or results of the use of the Website, any websites linked to it and any materials posted on it, including: (i) loss of income or revenue; (ii) loss of business; (iii) loss of profits or contracts; (iv) loss of anticipated savings; (v) loss of data; (vi) loss of goodwill; (vii) wasted management or office time; and (viii) whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

10.8 This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


11.1 We take your privacy very seriously. We will only use your personal information in accordance with the terms of our privacy policy. By using the Website you acknowledge and agree that you have read and accept the terms of our privacy policy on the GoSimpleTax website and, in accordance with clause 5.4, you warrant that all data provided by you is accurate.


12.1 The Website may contain links to websites operated by third parties (“Third Party Websites”). We may monetise some of these links through the use of third party affiliate programmes. Notwithstanding such affiliate programmes, we do not have any influence or control over any such Third Party Websites and, unless otherwise stated, we are not responsible for and do not endorse any Third Party Websites or their availability or contents.

12.2 We accept no responsibility for adverts contained on the Website. If you agree to purchase goods and/or services from any third party who advertises on the Website, you do so at your own risk. The advertiser, not GoSimpleTax, is responsible for such goods and/or services and if you have any queries or complaints in relation to them, your only recourse is against the advertiser.


13.1 GoSimpleTax will not be liable or responsible for any failure to perform or delay in performance of, any of his obligations under this agreement or in your use of the Website that is caused by an event outside our reasonable control.

13.2 You acknowledge that GoSimpleTax has no control over tax or legal investigations by HMRC or any other legal or tax authority.


14.1 Either party may terminate this agreement immediately. You may terminate this agreement by deleting your account and refraining to use the Website.

14.2 Upon termination for any reason: (a) all rights granted to you under this agreement shall cease; (b) you must cease all activities authorised by this agreement; and (c) you must immediately delete your account and cease using the Website and certify to us that you have done so.


15.1 This agreement is binding on you and us and on our respective successors and assignees.

15.2 You may not transfer, assign, charge or otherwise dispose of this agreement, or any of your rights or obligations arising under it, without our prior written consent.

15.3 GoSimpleTax may transfer, assign, charge, sub-contract or otherwise dispose of this agreement, or any of our rights or obligations arising under it, at any time during the term of the agreement.


All notices given by you must be given to GoSimpleTax at [email protected]. GoSimpleTax may give notice to you at either the e-mail or postal address you provided when registering for the Website. Notice will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.


17.1 If GoSimpleTax fails, at any time during the term of this agreement, to insist on strict performance of any of your obligations under this agreement, or if GoSimpleTax fails to exercise any of the rights or remedies to which we are entitled under this agreement, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

17.2 A waiver by GoSimpleTax of any default shall not constitute a waiver of any subsequent default.

17.3 No waiver by GoSimpleTax of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.


If any of the terms of this agreement are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


19.1 We may revise these Terms of Use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Nonetheless we will notify you if there are any changes to this agreement.


20.1 This agreement and any document expressly referred to in it constitute the entire agreement between us and supersedes any previous arrangement, understanding or agreement between us, relating to the Website.

20.2 We each acknowledge that, in entering into this agreement (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty (“Representation”) of any person (whether a party to this Licence or not) other than as expressly set out in this document or the documents referred to in it.

20.3 Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in this agreement.

20.4 Nothing in this clause shall limit or exclude any liability for fraud.


This agreement, its subject matter or its formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law and submitted to the exclusive jurisdiction of the English courts.


22.1 If you have any concerns about material which appears on the Website, please contact [email protected].


23.1 You acknowledge and understand that We are not professional advisers for matters of a financial, tax or any other nature. You also acknowledge that it is Your responsibility and You agree that You shall be responsible for ensuring that any Software purchased by You is suitable for Your requirements whether personal or business.


24.1 If You choose to purchase or subscribe to any of our paid plans, these are the payment and billing terms that apply. Subscriptions auto-renew unless You cancel. You may cancel at any time.


25.1 As the free trial allows the use of the Software for a period of time before a purchase is required, the Software is classified as ‘Try before You Buy’, once a purchase has been made and the Software activated We do not offer a refund. By purchasing/subscribing for the Software, You agree to our Terms, and any additional terms and conditions provided here.
You also agree to waive Your 14-day right of withdrawal at the moment You purchase/subscribe to the Software to the maximum extent permitted by applicable law, so that You are able to immediately access all features.

25.2 When You sign up for the Software, You must provide information about Your preferred payment method (“Payment Method”). You authorise us to collect from Your Payment Method the appropriate fees charged for the Software and for any other purchases You choose to make via the Software.
You can choose to pay for the Software on a monthly or annual basis (some plans are annual only). Unless otherwise stated, all fees due for the Software are payable in advance and will be billed automatically to the Payment Method at the start of the monthly or annual period, as applicable. Unless otherwise stated, the Subscription will auto-renew until You choose to cancel Your access. All purchases of the Software are final and non-refundable (including a request for refund citing unsuitable Software), except at our sole discretion.
Any conditions or warranties that may be implied by statute or otherwise that any Product is fit for a particular purpose or of satisfactory quality is hereby excluded to the extent legally permissible by law.


26.1 If You do not pay the fees or charges due for Your use of the Software, We may make reasonable efforts to notify You and resolve the issue; however, We reserve the right to disable or terminate Your access to the Software (and may do so without notice).
You can cancel the Software at any time. More information on how to cancel can be found here. Once You have cancelled Your subscription and received confirmation, no other changes can be made to Your account. The cancellation of a subscription will go into effect at the end of Your current billing cycle, and You will have the same level of access to the Software through the remainder of such billing cycle. For example, if You are billed on a monthly basis and cancel during a given month, You will be charged for the entirety of that month and maintain access to the Software through the end of that month.

26.2 There are no refunds for termination or cancellation of Your Software. If You no longer wish to subscribe to the Software, it is Your responsibility to cancel Your Subscription in due time, regardless of whether or not You actively use the Software.


27.1 To the maximum extent permitted by applicable laws, We may change our prices for Software at any time. We will give You reasonable notice of any such pricing changes by posting the new prices on or through the Website & Software and/or by sending You an email notification. If You do not wish to pay the new prices, You can cancel the applicable Subscription prior to the change going into effect.


28.1 All discounts, gift and coupon codes can only be applied when purchasing/subscribing to the Software. Discount, coupon and gift codes cannot be combined with any other cash-off price, sales, promotion or coupon, and cannot be exchanged, refunded, replaced or redeemed for cash or payment of accounts. A payment method will be required to redeem a discount or coupon code. It is Your own responsibility to use a discount, coupon or gift code before it expires, and expired codes cannot be refunded or extended. It is also Your responsibility to terminate the subscription before the end of a free or discounted period if You do not want to continue with a subscription at the regular price. The terms and conditions of a specific discount, coupon or gift code may include additional restrictions on its use, including but not limited to the type of plan, duration of free or discounted Purchase or Subscription, coupon validity dates, and/or purchase quantities. GoSimpleTax reserves the right to cancel discounts and coupon promotions at any time.


29.1 We offer a limited trial of our Software. The limited trial provides You with limited access to the Software to a allow You to ‘Try before you Buy’. You can add 5 income items and 5 expense items per calendar month. You will be asked to pay if you want to submit a tax return, see the tax-saving prompts, attach scanned documents, see a full copy of tax reports or download copies of the SA100/SA302 reports. 

Updated: 22nd March 2022

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