Updated 14th May 2020.
Everyone at GoSimpleTax recognise the importance of your privacy. This policy briefly outlines the information GoSimpleTax collect, how we do our utmost to safeguard your information and how we use it.
Signing up to GoSimpleTax
GoSimpleTax collects personal information when You register on the Website and when you use the service or contact the GoSimpleTax support team. All contact by telephone, email or by any other means is stored either by GoSimpleTax or by third party service providers for the sole purpose of providing certain services to GoSimpleTax in connection with its Websites. These third party service providers include software to analyse customer usage patterns, customer relationship management software, email marketing software and other communication tools.
Your information will only be used by GoSimpleTax in order to provide you with access to our products, services and information that we believe will interest you. We may contact You from time to time to provide you with such information, either using our own software or third party communication tools. Your information will continue to be held and used by GoSimpleTax to contact you in such a way after you cease using our services but you may unsubscribe from such communications. Your personal details will never be passed on to any other companies or third parties including affiliates (other than the third party service providers described above) and will never be added to any third party mailing lists or databases unless you opt in to do so. By using the service you consent to your personal information being collected, held and used in this way.
HMRC passwords, ID numbers, or other special access features which you provide to us are stored locally and are deleted as soon as the tax return is submitted.
GoSimpleTax may also use information about our users in statistical aggregate form. This is non personal information and simply refers to information such as the number of registrations, traffic patterns and Website user trends.
Through your use of the Service GoSimpleTax may also collect information about someone else from you. If you provide GoSimpletax with personal information about someone else you must ensure that you are authorised to disclose that information to GoSimpleTax and without GoSimpleTax taking further steps required by applicable data protection or privacy laws. GoSimpleTax may collect, use and disclose such information for the purposes described this Policy.
This means that you must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that personal information, GoSimpleTax’ identity and how to contact GoSimpleTax.
Once signed up GoSimpleTax will keep Your personal information for the term of 7 years, which covers the HMRC’s requirement to keep financial records for the period of 6 years and 9 months. You can request GoSimpleTax to delete Your personal information or withdraw your consent by emailing firstname.lastname@example.org and asking that GoSimpleTax manually delete your personal information. We highly recommend that You take a copy of each year’s Tax Return before deleting or requesting deletion.
Using GoSimpleTax without signing up (via OpenCalc)
OpenCalc is a version of GoSimpleTax that allows you access without registering. The personal information you enter is only stored whilst your web browser is open and is lost when you close your web browser or move to another website unless you choose to sign up to GoSimpleTax.
If you contact us via email, webchat or by telephone, your details and a history of the communication (which will likely include personal data) will be stored/recorded by us in order for us to deal with enquiries adequately and improve our customer support services. By agreeing to these Terms, You consent to the storage/recording of Your communication in this way.
Subprocessors and Third Party Service Providers
GoSimpleTax uses subprocessors and third party service providers to provide certain services in connection with its Websites. Any personally identifiable information provided by You may be disclosed by GoSimpleTax to such third party service provider for the sole purpose of the provision of those services to GoSimpleTax. By signing up to GoSimpleTax and when providing feedback You consent to the disclosure of any personally identifiable information to such third party service providers and subprocessors. The full list can be here. GoSimpleTax takes no responsibility for the privacy practices or content of these services. GoSimpleTax undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed subprocessors and third party service providers.
Third Party Integrations
Links and affiliated websites
GoSimpleTax contains hypertext links to other sites, advertisers and other third parties. By clicking on any of these links, you are leaving our Website. GoSimpleTax has no control over the information collected by any third party after you have left the Website. GoSimpleTax encourages you to read their privacy policies.
Protecting your information
GoSimpleTax uses UKFast to host its services, the servers located in the UK. For more information on GoSimpleTax’ security arrangements please see our security policy.
By entering personal information into the service, you consent to personal information being hosted on UKFast’s servers. UKFast’s role is limited to providing hosting to GoSimpleTax. GoSimpleTax retains control of Your personal information and UKFast is not permitted to access or use your personal information, except for the limited purpose of storing the information.
Please bear in mind that the internet as a whole is not secure and we cannot give total assurance that your information will be secure at all times. Sending personal information over the internet is at your own risk and you should enter personal information from an environment/infrastructure you know is secure.
Personal information is information you provide to us which personally identifies you including your name, address and e-mail address, National Insurance Number, Unique Taxpayer Reference (UTR) etc.
Non Personal Information?
Non-personal information is collected and recorded about users when they use the website. This information is collected into groups so that it no longer reflects or represents any individual user and is used purely for statistical purposes. This information may include financial information.
Your data and HMRC
HMRC’s Transaction Monitoring Privacy Notice also applies and should be reviewed here: https://www.gov.uk/government/publications/transaction-monitoring-privacy-notice/transaction-monitoring-privacy-notice
We don’t store your credit card details
What is an IP address?
Each Internet connection is identified by a unique address which is referred to as an IP address (Internet Protocol address).
An IP address is made up of four numbers, separated by dots, for example: 184.108.40.206. Some ISPs publish the name of the company or individual who uses the connection which allows anyone to see who is using that IP. You can check if your IP address is listed using a who is service.
With the help of a court order and the relevant ISP it is possible to connect an IP with a user.
If you’ve consented to appear in any promotional material we reserve the right to use your organisation name and logo in any of our marketing material. Marketing on our websites includes testimonials, case studies and publishing your organisation’s logo and contact details.
Trustpilot is an independent review website that helps us to get feedback from our customers.